We can not say enough good things about Thomas Osterman. My husband and I had been searching for a home in the Arcadia/PV area for months, and were frustrated with the entire process. After working with a few real estate agents, we were not impressed, and decided to search on our own. We called Thomas about a listing of his, and when he suggested he represent us, we were skeptical. However, due to Thomas’ energy, humor, and frankness, we agreed to work with him, and bluntly stated what we expected in an agent. Thomas has not only met these expectations, but exceeded them at every possible opportunity.
We are convinced that there is not an agent in town who understands the buying and selling process better than Thomas. Not only is he intimately familiar with the various real estate contracts and legal issues, he has numerous resources and contacts available for consultation. More than once, Thomas has challenged another agent’s interpretation of the contract for us, and not only has he been correct every time, but the result saved us money.
Thomas never stops working. He is always available, always energetic, and most importantly to us, always honest. His ethics are beyond reproach. After spending many hours with Thomas on our house search, we now count Thomas among our good friends, and feel lucky to have him on our side. In our opinion, you simply cannot do better.
Rebecca Masterson, Owner
John T. Masterson, Partner
Jones, Skelton & Hochuli P.L.C.
After having years of experience in buying and selling luxury homes, I must say that Thomas is one of the most detail-oriented and conscientious agents I’ve ever worked with. In an effort to find the perfect home for my lifestyle, he took time to learn about my specific needs and to carefully research the market. Thomas was always available to answer questions and was well-informed of community distinctions. Furthermore, he was tremendously helpful in coordinating the escrow process. It is wonderful knowing I can depend on an exceptional professional like Thomas for my future real estate needs.
Dino Crescentini, CEO
Searching for just the right home at the right price can be a difficult and time consuming process. I was fortunate to have Thomas Osterman with me every step of the way when I purchased my North Scottsdale home one year ago. I was extremely impressed with Thomas' vast knowledge of the housing market, his incredible attention to detail, energy, honesty and superior customer service. I found him to be very thorough and conscientious and I will certainly call upon Thomas again should I have any future real estate needs.
Peter M. Steinberg, M.D.
Thomas Osterman is by far our realtor of choice after having worked with others. He was referred to us by a friend who knew we’d been unsuccessful in our search for properties for 2 years with another realtor. They kept bringing us what they thought we wanted, which came no where near our described needs or wants, leaving us repeatedly frustrated.
Thomas asked all the right questions and then gave us some options we hadn’t considered that made sense too. He got to work quick and showed us property after property, making it difficult to choose. It was a delightful and great relief given our prior experience. We’ve now worked with Thomas on a number of real estate transactions as both buyers and sellers. He works hard to stay on top of properties that hit the market to maximize all opportunities when you are the buyer. In his representation of us as sellers, we found his marketing skills creative and non-stop to bring potential buyers our way.
In customer service, Thomas sets the highest of standards. He follows every detail, every step of the way with incredible class and professionalism. We’ve never once had to follow up to see how things were going. There just isn’t anyone like him in his industry. He makes the entire process - from the search to each step of closing on the sale or purchase – easy and fun.
Thomas Osterman doesn’t just meet your expectations – he always EXCEEDS them! Without hesitation, we are enthusiastic in our referrals to him.
Don & Conde Rogers, Owner
The Rogers Group
For most people buying, and certainly selling a home is not an enjoyable experience. We have bought and sold several homes and business properties in the past. But these last two transactions in which you were the agent representing us in the purchase, and the listing agent representing us in the sale, were significant in that we endured much less stress than we had undergone in previous real estate dealings. Certainly, our experience was much more positive than we had anticipated.
In the past, we found that once "we signed on the bottom line", there was little if any support given by the realtors involved. You made certain that every conceivable detail, before and after the sale, were attended to, monitoring every event and deadline. Your helpful suggestions, the workmen you recommended, and your due diligence are exemplary. Thank you also for your courteous and friendly demeanor and the diplomatic manner in which you conducted yourself. We really appreciated the fact that you were personally present at each and every showing, and that you knew every aspect of the house so you could represent it in its best light.
We look forward to your representation in our real estate needs in the future. You have won our confidence.
Dr. Jack & Barbara Luftman
My wife, Christy, and I had the pleasure of working with Thomas Osterman for over 9 months in the pursuit of the right home for our family in the Paradise Valley and Arcadia zip codes. Although the term "buyer's agent" is typically an oxymoron in this day and age, Thomas has indeed been our agent and advocate through this long, difficult and emotional process.
Thomas steered us with objectivity away from properties that would not have best served us, our children and our lifestyle goals, in an exhaustive search through several dozens of high-end homes and several negotiating periods with home sellers and their agents.
Thomas prides himself in having satisfied buyers. We are very satisfied and feel we have obtained the perfect home for our family at a fair market price, in a process orchestrated by Thomas that was professional yet comfortable. Thomas is the consummate professional; detail oriented, energetic and always available to investigate any nuance of the real estate transaction process.
We have been involved in six home transactions in three states over the past five years. Thomas, by far, has been the best real estate professional we have been engaged with. He has our highest recommendation to carry you and your family through buying or selling a home.
Gregory M. Hrasky, M.D.
Cactus Pediatric Orthopedics
Lane and I would like to thank you for selling our house for us. We received the offer and closed escrow within two months from the day you took the listing. As you know, we had previously listed our house for a six month time period and were unsuccessful.
We will recommend you to others and you can always have prospective clients contact us for information about your style and results.
Michele Stephens, President
Stephens Insurance Design Group, LLC
I was recently represented by Thomas Osterman in the purchase of my new home. His efforts were tireless and I was amazed at his tenacity in pursuing the home I wanted. Thomas clearly had my best interest in mind and provided me with critical information, enabling me to make informed decisions. He was extremely knowledgeable about the marketplace, contract documents, inspections and escrow process. Thomas also kept in constant contact with me and was always available to answer my many questions. He never made me feel I was imposing and was at all times very cheerful. Professionals like Thomas don’t come along very often and I would highly recommend his services to anyone planning to buy or sell a home.
Michael Baum, Owner
The legal requirements and obligations for either purchasing or selling a home are overwhelming. It is extremely important to contract with a real estate professional that can guide, explain, protect, advise, recommend and negotiate for you.
This professional must also have a compatible, flexible and aggressive personality to fit all occasions and be diligent in the selling or purchasing process. Now that this critical model has been defined, who do you know that fits the profile?
Well, we found just that person in Thomas Osterman. Thomas sold our existing home and while searching for a new one, found not just a house, but truly a home for Pat and me. Both transactions happened with a 60 day time period. Thomas has, and expertly used, all of the model attributes listed above.
I would highly recommend Thomas Osterman as a Real Estate Professional to anyone.
W.G. "Fred" Homes, CEO
Homes & Son Contractors Inc